Can your bilingual call center really attain customer satisfaction?

The end goal of all business process outsourcing (BPO) services in the Philippines is to achieve customer satisfaction. And this is probably why the industry has seen laudable growth in the past decade. Businesses, whether big or small, are taking their services to outsourcing companies in the country. Most of them are confident that customer service providers in the Philippines can fulfill the tasks given to them, or even exceed expectations. Read more