Chinese entrepreneurs looking to partner with bilingual call centers will always seek out businesses that can provide exemplary customer service without the risk of high attrition. But finding outsourcing companies with few employee resignations is proving to be difficult. This is because the outsourcing industry has been subjected to much stigma, owing to the rigid work processes commonly found in such settings. In turn, this causes high attrition and turnover rates across the whole industry, including bilingual services.
To prevent this from happening, Chinese entrepreneurs who wish to outsource must remember to consider the contact center’s work environment. But aside from lowering attrition, here are other reasons why outsourcing to call centers with a relaxed office environment is good for your business.
1. A fun work environment fosters a great company culture.
Creating a solid culture of teamwork allows employees to collaborate easily, and this enhances not just the quality of their outputs but also the camaraderie among them. People would feel more at ease being in an environment that cultivates openness and relaxed professional relationships with co-workers. Not only does this promote the company culture, it also instills loyalty among employees as they make the most out of a fun workplace.
2. A relaxed environment welcomes creativity.
Highly creative people have one thing in common: they do not like restrictions. Imposing limiting conditions as well as rigid policies in the office robs employees of the chance to enhance their creativity. The company also loses the chance to improve upon resourceful ideas that can potentially become big. When looking for an outsourcing partner, take a look at how they handle new ideas and accept suggestions from their employees.
3. Happy employees boost productivity.
People who are passionate about their work always have something good and new to contribute to their workplace. On the contrary, unhappy employees tend to perform poorly. A fun environment where everyone can socialize with other coworkers or enjoy other perks will nurture employees who love their job. If a company knows how to keep its people happy, you can expect quality performance from them.
This leaves Chinese businesses wondering where to find bilingual call centers with a fun work environment. The Philippine outsourcing industry is known for keeping a relaxed office structure precisely for the reasons given above. The country also has a vast supply of talented call center agents who are proficient in Mandarin. As the office’s fun work environment nurtures its agents’ talent, they can foster solid teamwork, increase work productivity, and drive higher returns for the company.